Last Updated: January 6, 2025

Thanks for visiting Stackflo! We believe in transparency and want you to understand how we work before we even talk. Here are our basic terms for using our website and services.

Our Services

We specialize in building sales and marketing automations that maximize client lifetime value and reduce customer acquisition costs. Our primary focus is creating systems for sales enablement and customer retention, while also providing strategic marketing consulting to optimize your entire customer journey. Every project is different, so we'll create a custom proposal outlining exactly what we'll do for you and what it costs.

Service Expectations

What We Promise:

Respond to your messages within 48 business hours

Use industry best practices and professional standards

Send regular progress reports on ongoing projects

Be transparent about what's working and what isn't

What We Can't Promise:

Specific rankings, traffic numbers, or sales results

Control over Google algorithm changes or platform policy updates

Protection from third-party platform issues (Facebook ads account suspensions, etc.)

Digital marketing involves many factors outside anyone's control, so we focus on strategy, execution, and continuous improvement rather than guaranteed outcomes.

Working Together

Getting Started:

Free consultation to discuss your needs

Custom proposal with scope and pricing

Detailed service agreement before work begins

Project Changes:

Want to add services? We'll provide pricing for additional work

Need to modify the plan? We'll discuss options and any cost impacts

We won't surprise you with charges - everything gets approved first

Cancellation Policy

30-Day Notice Required:

Email us at [email protected] to cancel services

Cancellation takes effect 30 days after we receive your notice

You're billed normally during the 30-day notice period

No refunds for partial months or unused portions

Early Contract Cancellation:

If you're in a multi-month contract, there's a 20% early termination fee

Fee is waived for business hardship, our material breach, or force majeure events

We'll work with you on reasonable payment plans if needed

Your Data and Privacy

We Protect Your Information:

Your business data stays confidential

We follow privacy laws like CCPA and GDPR

Data is deleted 90 days after contract ends (or sooner if you request)

We'll notify you within 72 hours of any security incidents

What We May Share:

Anonymous case studies (no identifying information)

Your company name as a client reference (unless you object)

Information with trusted contractors working on your project

Payment and Billing

Our Pricing Approach:

No surprise price increases - fees only go up if you add services

First payment due before work begins

Recurring services auto-renew monthly or annually

Late payments incur $50 fee plus 1.5% monthly interest

Intellectual Property

Your Stuff Stays Yours:

You own your content, logos, and brand materials

Custom work we create for you becomes yours when paid for

You give us permission to use your materials for your projects

Our Stuff Stays Ours:

We keep our proprietary methods, tools, and processes

General strategies and frameworks remain our intellectual property

This Website:

Information is for general purposes only

Availability and features may change without notice

We're not responsible for external link content

Don't use our site for anything illegal or harmful

Limitation of Liability

Our responsibility for any issues is limited to what you paid us in the last 3 months or $1,000, whichever is less. We're not liable for indirect damages like lost profits or business interruption.

Dispute Resolution

If we disagree about something, let's talk it through first. If that doesn't work, any legal issues will be handled in Idaho courts under Idaho law.

Questions about these terms? Email us at [email protected] or call 208.330.8921.

Ready to discuss your project? Schedule a free consultation on our Contact page.

These terms may be updated occasionally. We'll notify you of significant changes. For detailed service agreements, we provide comprehensive contracts in plain English before any work begins.